Alternative Dispute Resolution (ADR) Overview

This virtual learning course will introduce alternative dispute resolution (ADR) and the benefits of using ADR as a conflict resolution method. In addition, this course will examine the ADR process, the common methods of dispute resolution including negotiation, mediation, and arbitration as well as the other types of dispute resolution. By registering to this virtual learning course, you will learn the skills and knowledge that every effective ADR practitioner needs to possess. PrerequisitesNone — open to managers at all levels

5 Days

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Course Methodology

This course uses virtual technology in addition to many activities such as group and individual exercises using chat rooms, discussions, interaction through white board, and polls.

Course Objectives

By the end of the course, participants will be able to:

Define alternative dispute resolution (ADR)
Identify all the benefits of using ADR
Enumerate the different roles of an ADR practitioner
Explain negotiation and describe its implications

Target Audience

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Target Competencies

Conflict resolution
Alternative Dispute Resolution
Negotiation
Mediation
Arbitration

Course Outline

Introduction to Alternative Dispute Resolution
- Preparing for ADR:
  - Questions
  - Support
  - Roles
  - Confidentiality
  - Standards
  - Feedback
  - Summary
- Methods of Alternate Dispute Resolution
  - Negotiation
  - Mediation
  - Arbitration
- ADR policy
  - Different types of arbitration
  - Uncommon Methods of ADR
  - Legislation
  - Litigation versus Alternative Dispute Resolution
  - Summary

2026 Schedule & Fees

Course Fees Starting From

USD 0

Location & Date

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Virtual Learning

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