ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face-to-face with the complainant and the system's or procedural aspect related to how the organization should process a complaint every step of the way, from the moment it is raised to its conclusion. Relying on ISO 10002 guidelines and other international best practices, the course also covers the necessary preparations an organization must go through regarding culture development and openness before it can benefit from complaints, recover complaining customers, improve internal processes, and achieve new heights in customer satisfaction.
PrerequisitesNone — open to managers at all levels
5 Days
160 Sessions
Starting from USD 2,000
Available Face to Face
Course Methodology
In addition to short presentations by the consultant and the resulting written or oral questions that the group debates, this course relies on case studies, exercises, the design of procedures and forms by work teams, and role plays.
Course Objectives
By the end of the course, participants will be able to:
- Explain the concept of customer satisfaction, expectations, and the relationship to customer complaints management system in enhancing organizational performance
- Discuss the behavioral aspects of serving customers and demonstrate how a properly trained employee handles complaining customers step-by-step to gain their confidence and secure their satisfaction
- Design a comprehensive complaint-handling process, including receipt, analysis, escalation, tracking, and all internal and external communication
- Manage and operate the complaint-handling process elements, including escalation, audit, and management reviews
- Formulate complaints-related performance indicators and analyze complaints for root causes
Target Audience
Management and staff members who work in customer complaints, customer service, and support departments, such as HR, finance, and IT, who provide services to other departments (internal customers) in the organization.
Target Competencies
- Customer service
- Complaint Handling and Resolution
- Customer-Centric Communication
- Continuous Improvement through Feedback Utilization
- Problem Solving
- Complaint System Design and Implementation
Course Outline
- Introduction to Understanding Your Customers
- The evolution of customer satisfaction
- Three rules for effective technology use
- Interesting figures and facts
- Foundation of retaining and developing a customer base
- The PRIDE model for understanding customer needs
- The service quality model and service gaps
- Nine rules for effective customer relations
- Introduction to Complaints Management
- Definition of customer complaints
- Customer satisfaction and customer loyalty
- The 'Kano' model
- Sources of customer complaints
- Types of customer complaints
- Complaints handling: Process and behavior
- Complaints Management Standard and Complaints Handling Process (CHP)
- Complaints management standards: A background
- Essential elements of a complaints management system
- ISO 10002 structure
- The guiding principles
- Complaint-handling framework
- The complaints handling policy
- Responsibility and authority
- Planning and design
- Resource and competency requirements
- Operating and Maintaining the Complaints Handling Process
- Operation and communication
- Operating the complaints handling process
- Receiving, recording, and tracking
- Maintenance and improvement
- Auditing the complaints handling process
- Management review
- Assessing and Monitoring a Complaints Management System
- Metrics, measures, and KPIs
- Criteria for effective KPIs
- Analysis of complaints: Root Cause Analysis (RCA)
- The Why-Why process
- Finding effective and efficient solutions
2026 Schedule & Fees
Course Fees Starting From
USD
2,000
Location & Date
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 07 Jun - 12 Jun, 2026 | Online | English | USD 2,000 | Book |
| 07 Jun - 12 Jun, 2026 | Online | Arabic | USD 2,000 | Book |
| 14 Jun - 19 Jun, 2026 | Online | English | USD 2,000 | Book |
| 14 Jun - 19 Jun, 2026 | Online | Arabic | USD 2,000 | Book |
| 21 Jun - 26 Jun, 2026 | Online | Arabic | USD 2,000 | Book |
| 21 Jun - 26 Jun, 2026 | Online | English | USD 2,000 | Book |
| 28 Jun - 03 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 28 Jun - 03 Jul, 2026 | Online | English | USD 2,000 | Book |
| 05 Jul - 10 Jul, 2026 | Online | English | USD 2,000 | Book |
| 05 Jul - 10 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 17 Jul, 2026 | Online | English | USD 2,000 | Book |
| 12 Jul - 17 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 19 Jul - 24 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 19 Jul - 24 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 31 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 26 Jul - 31 Jul, 2026 | Online | English | USD 2,000 | Book |
| 02 Aug - 07 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 02 Aug - 07 Aug, 2026 | Online | English | USD 2,000 | Book |
| 09 Aug - 14 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 14 Aug, 2026 | Online | English | USD 2,000 | Book |
| 16 Aug - 21 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 16 Aug - 21 Aug, 2026 | Online | English | USD 2,000 | Book |
| 23 Aug - 28 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 23 Aug - 28 Aug, 2026 | Online | English | USD 2,000 | Book |
| 30 Aug - 04 Sep, 2026 | Online | English | USD 2,000 | Book |
| 30 Aug - 04 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Sep - 11 Sep, 2026 | Online | English | USD 2,000 | Book |
| 06 Sep - 11 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Sep - 18 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Sep - 18 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 25 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Sep - 25 Sep, 2026 | Online | English | USD 2,000 | Book |
| 27 Sep - 02 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Sep - 02 Oct, 2026 | Online | English | USD 2,000 | Book |
| 04 Oct - 09 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 04 Oct - 09 Oct, 2026 | Online | English | USD 2,000 | Book |
| 11 Oct - 16 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 11 Oct - 16 Oct, 2026 | Online | English | USD 2,000 | Book |
| 18 Oct - 23 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 23 Oct, 2026 | Online | English | USD 2,000 | Book |
| 25 Oct - 30 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 25 Oct - 30 Oct, 2026 | Online | English | USD 2,000 | Book |
| 01 Nov - 06 Nov, 2026 | Online | English | USD 2,000 | Book |
| 01 Nov - 06 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 08 Nov - 13 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 08 Nov - 13 Nov, 2026 | Online | English | USD 2,000 | Book |
| 15 Nov - 20 Nov, 2026 | Online | English | USD 2,000 | Book |
| 15 Nov - 20 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 22 Nov - 27 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 27 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 29 Nov - 04 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 04 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 11 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 11 Dec, 2026 | Online | English | USD 2,000 | Book |
| 13 Dec - 18 Dec, 2026 | Online | English | USD 2,000 | Book |
| 13 Dec - 18 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 25 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 25 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 01 Jan, 2027 | Online | Arabic | USD 2,000 | Book |
| 27 Dec - 01 Jan, 2027 | Online | English | USD 2,000 | Book |
Face to Face Courses
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
5 Days
100 Sessions
Customer Service
Jun
07
2026
Face to Face English
Abu Dhabi 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Abu Dhabi
Fee
USD 4,500
Jun
07
2026
Face to Face English
Amsterdam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Amsterdam
Fee
USD 5,500
Jun
07
2026
Face to Face English
Athens 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Athens
Fee
USD 5,500
Jun
07
2026
Face to Face English
Barcelona 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Barcelona
Fee
USD 5,500
Jun
07
2026
Face to Face English
Cairo 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,000
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Cairo
Fee
USD 4,000
Jun
07
2026
Face to Face English
Dammam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Dammam
Fee
USD 4,500
Jun
07
2026
Face to Face English
Dubai 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Dubai
Fee
USD 4,500
Jun
07
2026
Face to Face English
Geneva 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Geneva
Fee
USD 5,500
Jun
07
2026
Face to Face English
Istanbul 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Istanbul
Fee
USD 5,500
Jun
07
2026
Face to Face English
Jeddah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Jeddah
Fee
USD 4,500
Jun
07
2026
Face to Face English
Jubail 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Jubail
Fee
USD 4,500
Jun
07
2026
Face to Face English
Kuala Lumpur 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Kuala Lumpur
Fee
USD 5,500
Jun
07
2026
Face to Face English
Kuwait City 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Kuwait City
Fee
USD 4,500
Jun
07
2026
Face to Face English
London 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · London
Fee
USD 5,500
Jun
07
2026
Face to Face English
Manama 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Manama
Fee
USD 4,500
Jun
07
2026
Face to Face English
Munich 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Munich
Fee
USD 5,500
Jun
07
2026
Face to Face English
Muscat 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Muscat
Fee
USD 4,500
Jun
07
2026
Face to Face English
Paris 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Paris
Fee
USD 5,500
Jun
07
2026
Face to Face English
Riyadh 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Riyadh
Fee
USD 4,500
Jun
07
2026
Face to Face English
Salalah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Salalah
Fee
USD 4,500
Jun
07
2026
Face to Face English
Seoul 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Seoul
Fee
USD 5,500
Jun
07
2026
Face to Face English
Sharm El Sheikh 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,000
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Sharm El Sheikh
Fee
USD 4,000
Jun
07
2026
Face to Face English
Singapore City 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Singapore City
Fee
USD 5,500
Jun
07
2026
Face to Face English
Tokyo 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Tokyo
Fee
USD 5,500
Jun
07
2026
Face to Face English
Vienna 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Vienna
Fee
USD 5,500
Jun
07
2026
Face to Face English
Yanbu 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · English · Yanbu
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Munich 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Munich
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Riyadh 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Riyadh
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Muscat 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Muscat
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Manama 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Manama
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Singapore City 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Singapore City
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Sharm El Sheikh 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,000
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Sharm El Sheikh
Fee
USD 4,000
Jun
07
2026
Face to Face Arabic
Vienna 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Vienna
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Salalah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Salalah
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
London 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · London
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Dammam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Dammam
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Barcelona 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Barcelona
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Athens 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Athens
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Amsterdam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Amsterdam
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Jubail 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Jubail
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Kuwait City 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Kuwait City
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Kuala Lumpur 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Kuala Lumpur
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Jeddah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Jeddah
Fee
USD 4,500
Jun
07
2026
Face to Face Arabic
Istanbul 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Istanbul
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Geneva 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 5,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Geneva
Fee
USD 5,500
Jun
07
2026
Face to Face Arabic
Abu Dhabi 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
07 Jun – 11 Jun 2026
Fee
USD 4,500
Jun
07
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
07 Jun 2026 · Arabic · Abu Dhabi
Fee
USD 4,500
Jun
14
2026
Face to Face English
Abu Dhabi 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Abu Dhabi
Fee
USD 4,500
Jun
14
2026
Face to Face English
Amsterdam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Amsterdam
Fee
USD 5,500
Jun
14
2026
Face to Face English
Athens 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Athens
Fee
USD 5,500
Jun
14
2026
Face to Face English
Barcelona 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Barcelona
Fee
USD 5,500
Jun
14
2026
Face to Face English
Cairo 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,000
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Cairo
Fee
USD 4,000
Jun
14
2026
Face to Face English
Dammam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Dammam
Fee
USD 4,500
Jun
14
2026
Face to Face English
Dubai 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Dubai
Fee
USD 4,500
Jun
14
2026
Face to Face English
Geneva 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Geneva
Fee
USD 5,500
Jun
14
2026
Face to Face English
Istanbul 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Istanbul
Fee
USD 5,500
Jun
14
2026
Face to Face English
Jeddah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Jeddah
Fee
USD 4,500
Jun
14
2026
Face to Face English
Jubail 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Jubail
Fee
USD 4,500
Jun
14
2026
Face to Face English
Kuala Lumpur 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Kuala Lumpur
Fee
USD 5,500
Jun
14
2026
Face to Face English
Kuwait City 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Kuwait City
Fee
USD 4,500
Jun
14
2026
Face to Face English
London 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · London
Fee
USD 5,500
Jun
14
2026
Face to Face English
Manama 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Manama
Fee
USD 4,500
Jun
14
2026
Face to Face English
Munich 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Munich
Fee
USD 5,500
Jun
14
2026
Face to Face English
Muscat 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Muscat
Fee
USD 4,500
Jun
14
2026
Face to Face English
Paris 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Paris
Fee
USD 5,500
Jun
14
2026
Face to Face English
Riyadh 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Riyadh
Fee
USD 4,500
Jun
14
2026
Face to Face English
Salalah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Salalah
Fee
USD 4,500
Jun
14
2026
Face to Face English
Seoul 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Seoul
Fee
USD 5,500
Jun
14
2026
Face to Face English
Sharm El Sheikh 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,000
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Sharm El Sheikh
Fee
USD 4,000
Jun
14
2026
Face to Face English
Singapore City 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Singapore City
Fee
USD 5,500
Jun
14
2026
Face to Face English
Tokyo 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Tokyo
Fee
USD 5,500
Jun
14
2026
Face to Face English
Vienna 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Vienna
Fee
USD 5,500
Jun
14
2026
Face to Face English
Yanbu 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · English · Yanbu
Fee
USD 4,500
Jun
14
2026
Face to Face Arabic
Kuala Lumpur 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Kuala Lumpur
Fee
USD 5,500
Jun
14
2026
Face to Face Arabic
Jubail 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Jubail
Fee
USD 4,500
Jun
14
2026
Face to Face Arabic
Jeddah 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Jeddah
Fee
USD 4,500
Jun
14
2026
Face to Face Arabic
Athens 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Athens
Fee
USD 5,500
Jun
14
2026
Face to Face Arabic
Amsterdam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Amsterdam
Fee
USD 5,500
Jun
14
2026
Face to Face Arabic
Dammam 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Dammam
Fee
USD 4,500
Jun
14
2026
Face to Face Arabic
Barcelona 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Barcelona
Fee
USD 5,500
Jun
14
2026
Face to Face Arabic
Abu Dhabi 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 4,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Abu Dhabi
Fee
USD 4,500
Jun
14
2026
Face to Face Arabic
Istanbul 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Istanbul
Fee
USD 5,500
Jun
14
2026
Face to Face Arabic
Geneva 5 days
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
14 Jun – 18 Jun 2026
Fee
USD 5,500
Jun
14
2026
Face to Face
ISM Endorsed The Customer Complaint System: A Tool for...
14 Jun 2026 · Arabic · Geneva
Fee
USD 5,500
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