Policies and
Discounts

Group and Corporate Discounts:

We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.

Individual Discounts:

We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.

Invoicing

• Before registering on a scheduled public course, a client can request a quotation which reflects the fees for said registration.
• Upon deciding to register on a course, clients can submit to AL Mawred a purchase order for said registration(s) which reflects the fees mentioned in AL Mawred quotation, emailed proposal or emailed approval.
• For clients who wish to proceed with a payment in advance, a proforma invoice can be issued, at the request of the client, upon registration or shortly thereafter.
• Tax invoices can only be issued after the completion of a course, whether public or in-house. Such invoices can be issued for one participant or for a group of participants.
• The currency on the tax invoice will be the one discussed and agreed with the client. Once issued, a tax invoice will not be subject to any type of change, discount or negotiation.
• Tax invoices issued by AL Mawred are governed by the VAT laws of the UAE.

Credit facility

Upon a client’s request, AL Mawred may offer a credit facility of 30 calendar days for the payment of due invoices. AL Mawred reserves the right to approve or decline such a request. Customers with a credit facility must pay their due invoice(s) within 30 calendar days from the invoice(s) date of issue.

Payments

Payment of invoices issued by AL Mawred can be done by:

Customers who do not have a credit facility with AL Mawred must settle their due invoices in advance or on the first day of the course – at the latest. Failure to settle said invoice(s) gives AL Mawred the right to disallow the registered candidate(s) from attending the course.

Cancellation of course:

AL Mawred Training & Consulting reserves the right to cancel a training course, or change its name, location or facilitator, up to five working days before the start date of the course. If a listed course is cancelled by AL Mawred, participants registered on the cancelled course will be entitled to a full refund of the amount they paid.

Cancellation of registration:

Clients who are unable to attend a course they are registered on must inform AL Mawred in writing at least 5 calendar days prior to the course's start date. Failing to do so will subject the client to a no-show fee equal to 20% of the course’s listed fees.

Refund:

In case of cancellation of the course or cancellation of registration, refunds will be done within one calendar week, using the same method the client used for payment (cash, credit card or transfer).