Feedback and How to Master It
Feedback is one of the most misused tools in communication and performance management. What makes things worse is that the term is ill-defined as feeding back, which is wrong. For some people, it means providing an opinion or a reaction; for others, it means appraising or evaluating. It is neither. Feedback is best explained when it is defined using the term feed-forward! In this intensive workshop, we will x-ray the term feedback within various contexts and highlight how this communication tool can positively impact the recipient’s performance, increase their motivation, and enhance their self-esteem.
PrerequisitesNone — open to managers at all levels
3 Days
2 Sessions
Starting from USD 1,500
Available Online
Course Methodology
The workshop uses a mix of facilitated and instructor-led sessions to deliver the key learning points and extract the required deliverables from the audience. Role-plays and behavior modeling will be two critical methodologies in this workshop.
Course Objectives
By the end of the course, participants will be able to:
- Define feedback and contrast it with opinions, reactions, and evaluations
- List the global best practices for providing feedback and decide which one to use based on the situation
- Provide feedback that enhances a recipient’s esteem and improves performance
Target Audience
All managers and senior professionals involved in setting, reviewing, or improving the performance of others at any level in the organization.
Target Competencies
- Setting expectations
- Performance monitoring
- Questioning and active listening
- Motivating and enhancing self-esteem
Course Outline
- Clarifying the Misconception
- Feedback: how different is it from opinions, evaluations, and appraisals
- The reason why it has nothing to do with ‘feeding back’
- Best Practices for Providing Feedback
- GROW, SBI, COIN, CLEAR, BOOST, NVC, DESC and
- The Harvard HEAR framework
- Other popular models and their uses
- The secret recipe: From negative to positive
- The skills for effectively providing feedback
- The importance of language and terminology used
- Managing Reactions to Feedback
- Barriers to giving feedback
- Reasons for accepting or resisting feedback
- 6 tips to remember about feedback
Face to Face Courses
Ready to advance your career?
Join thousands of professionals who have already enhanced their skills with Al Mawred.
Register for this course