Professional Skills for Human Resources Management
In today’s rapidly changing workplace, HR practitioners are expected to be strategic influencers, effective communicators, and trusted advisors — not just administrative specialists. This comprehensive program equips you with the advanced behavioral and professional competencies required to excel in modern HR roles.
PrerequisitesNone — open to managers at all levels
5 Days
2 Sessions
Starting from USD 1,500
Available Online
Course Methodology
The program uses a discussion based approach in addressing the various topics covered combined with round table discussions, presentations, exercises, and role plays.
Course Objectives
By the end of the course, participants will be able to:
- Explain the importance of Emotional Intelligence (EI) and apply some simple, relevant techniques
- Deliver balanced and well-structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subdue its effects
- Describe the differences between influencing and persuading, and use the best techniques in applying them in HR work-related situations
- Apply effective creative problem-solving techniques that will help them make the right decisions at work
- List the main differences between finance and accounting, use various budgeting techniques, and apply them in HR related scenarios
Target Audience
Human resources professionals or those who are about to start a career in HR as administrators, officers or specialists. The program is also beneficial for experienced officers and managers in HR who wish to update their knowledge and skills about the latest techniques in the various behavioral competencies.
Target Competencies
- Working with people
- Presenting and communicating
- Planning and organizing
- Achieving goals and objectives
- Financial acumen
- Problem solving
- Decision making
Course Outline
- Emotional intelligence (EI)
- Definition of emotional intelligence
- Self-awareness and self-management
- The importance of EI for HR professionals
- Developing EI competencies
- Daily applications in the HR environment
- Public Speeches and Presentations
- Purpose and objectives, different types
- Structure of presentations
- Supporting your speech
- Public speaking anxiety and how to deal with it
- Style of presenting
- Body language and appearance
- Mannerisms, verbal tics, verbal variety, and pauses
- Persuasion and Influencing
- Definition of persuasion and influencing
- Steven Covey's circle of influence and circle of concern
- HR application of persuasion and influencing
- The different techniques of influence and persuasion
- Use of techniques for different HR situations
- Creative Problem Solving and Decision Making
- Scanning, analysis, responses, and assessment
- The problem-solving cycle
- Creative problem solving: methods and overcoming barriers
- Problem-solving and decision-making
- The 6-step process to decision-making
- Understanding Accounting & Finance
- Accounting versus finance
- Understanding financial statements
- Performance measurement
- Techniques of operational budgeting
- Importance of budgeting
- Methods of budgeting
- Budgets as a control mechanism
Face to Face Courses
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