Clermont SB Endorsed - Communication and Relationship Management
Superior communication and effective relationship management are essential to the success of any organization. These foundational competencies underpin healthy, high-performing workplaces.
This course takes a practical approach to developing both skills, focusing on building long-term, influential networks. From organizing, analyzing, and articulating ideas clearly to cultivating purposeful and productive relationships, the course provides a solid foundation for engaging others effectively.
Participants will have the opportunity to identify and strengthen key interpersonal capabilities and practice them in a structured learning environment before returning to the workplace. They will also learn how strong relationship builders enhance the flow of information, gain stakeholder support, and achieve meaningful results within their organizations.
PrerequisitesNone — open to managers at all levels
5 Days
Course Methodology
This course relies on active participation through diverse business scenarios and case studies to develop critical knowledge and skills in effective communication and relationship management. It incorporates a variety of interactive techniques, including participant presentations, role-plays, practical team and individual exercises, and structured self-assessments.
Course Objectives
By the end of the course, participants will be able to:
- Develop the ability to build trust-based relationships and strategic networks as a foundation for impactful engagement
- Apply effective communication skills to enhance positive professional relationships in the workplace
- Identify and analyze stakeholders and select appropriate engagement strategies using the Power/Interest Matrix
- Build meaningful relationships and transition from superficial to transformational interactions
- Build and broaden the network of influence and success to serve meaningful objectives
Target Audience
Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.
Target Competencies
- Building trust based relationships
- Influencing others
- Practice active listening.
- Communicating effectively with others
- Applying creative thinking to problem-solving
- Presenting ideas clearly and persuasively
- Adopting a win-win approach in interactions
- Embracing diverse perspectives professionally
Course Outline
- Relationships and the Trust Factor
- Introduction to human relations
- The need for relationships and networks
- The challenges of modern-day habits
- Why trust matters
- What influences relationships and networks?
- Relationships and Communication
- The three elements of communication
- The importance of helping others in preparing and organizing ideas
- Why assertiveness matters – the pros and cons
- The Betari Box
- Building rapport in the workplace
- The likeability factor
- Relating to the Hearts and Minds
- Knowing your stakeholders
- Managing your stakeholders' expectations
- ‘Selling’ your ideas
- Persuading and evoking the right emotions
- Reframing your message to accommodate your stakeholders’ needs, wants, and style
- Communicating with difficult people
- Communicating difficult topics
- Building and Influencing Relationships
- Power and influence
- Dale Carnegie and Self-Awareness
- What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
- The role of context in building a successful relationship
- Seeking feedback and different perspectives
- Investing in a relationship
- Working through difficult relationships
- Successful Networking
- Fundamentals of network-building
- Networks and world possibilities
- Things to remember with networking
- Simple tips when building your network
- Effective business and professional networking
- Broadening your network
2026 Schedule & Fees
Course Fees Starting From
USD
0
Location & Date
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Virtual Learning
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