ILM Recognized Coaching and Mentoring Skills for Managers and Supervisors
Course Methodology
In this course, participants will engage in extensive role-plays to develop their coaching and mentoring skills. Participants will also give mini presentations to the groups to demonstrate and share their understanding of the course material. Group activities will also be used to deal with challenging cases, and participants will receive feedback on their coaching and mentoring.
Course Objectives
By the end of the course, participants will be able to:
- Differentiate between coaching, counseling, and mentoring, and explain key coaching concepts, types, and behavioral frameworks.
- Demonstrate effective coaching styles and apply core coaching competencies, including active listening and information-gathering techniques.
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Apply structured coaching processes to diagnose performance issues and conduct effective coaching sessions using appropriate strategies.
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Utilize coaching models and formulate targeted questions to address different personality styles and enhance coaching effectiveness.
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Explain the principles of mentoring and develop effective mentoring relationships within organizational contexts.
Target Audience
Managers and supervisors whose responsibilities require coaching and mentoring others with the aim of helping them achieve and exceed their performance targets.
Target Competencies
- Coaching
- Mentoring
- Effective communication
- Active listening
- Powerful Questioning
- Facilitating growth
Course Outline
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Introduction and Definitions
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What is coaching?
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Types of coaching
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Coaching, counseling, mentoring – bridging gaps
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Formal and informal coaching
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Competencies and the personality iceberg
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Behavioral vs. performance indicators
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Coaching Styles and Skills
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Characteristics of a good coach
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The eight ICF competencies
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7 masterful coaching personality traits
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Myths and realities
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Gather information with EARS
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Listening more effectively
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Coaching Sessions, Strategies, and Approaches
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Elements of a good coaching session
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Pre-coaching checklist
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Five steps to coaching
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Performance issues
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Diagnosing performance issues
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Coaching stages
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Coaching Models, Questions for Different Personalities
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Coaching models
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TGROW
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Sure
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The coaching wheel
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Asking the right Coaching questions
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Coaching strategies for different behavioral styles (disc)
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Mentoring
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What is mentoring?
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Corporate mentoring
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Characteristics of mentoring
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Why mentoring and whom to mentor?
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Benefits of mentoring
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Role and attributes of a mentor
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Mentoring relationships and life cycle
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2026 Schedule & Fees
Location & Date
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| No upcoming sessions are currently scheduled. Contact Us | ||||
Virtual Learning
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